Duke Energy Progress Contact Information
- Customers Needing
Technical Help on the VACAR OASIS may contact OATI in one of the
following ways:
|
Help Desk (Non-emergency) |
|
24 hour Help Desk (Emergency) |
|
|
Phone : (763) 201 2020 |
Transmission Services Requests:
- Customers needing
assistance with transmission reservation practices or products may call
Duke Energy Progress’ Interchange Desk at 877-644-3853 or email at DukTP-RAL@duke-energy.com.
- Customers needing
assistance with transmission pricing may call Kristina Straple at 980-373-6173 or email at kristina.straple@duke-energy.com
- Customers needing
assistance with establishing service agreements, including credit, with
Duke Energy Progress may call Kristina Straple at 980-373-6173 or email at kristina.straple@duke-energy.com
- Customers needing
assistance with accounting & billing questions may call Jayne Cook at
980-373-8719 or email at jayne.cook@duke-energy.com.
- Customers needing
assistance with the TSR study process should review Sections 19 and 32 of
the Joint OATT, and the Transmission
Planning
section of OASIS.
- Questions
about and requests for specific transmission study results may be sent to Kristina
Straple
at 980-373-6173 or email kristina.straple@duke-energy.com
For question concerning e-tagging, contact the Duke Energy Progress Interchange Desk at 877-644-3853 or email at DukTP-RAL@duke-energy.com.
Available Transfer Capability (ATC):
Customers wanting to learn about Duke Energy Progress' ATC
calculation Methodology are encouraged to look over Attachment C-1 of the Joint OATT. Customers with questions on
the ATC values or the calculation methodology may contact Jack Armstrong at 919-546-3403 or e-mail at jack.armstrong@duke-energy.com.
Customers seeking information on forecasted and actual load are encouraged to review the "Forecasted/Actual Load" bookmark on the ATC Information page. If a Customer has questions about Forecasted/Actual Load they may contact Jack Armstrong at 919-546-3403 or email at jack.armstrongy@duke-energy.com
Customers with questions about transmission outage postings or requests to have Duke Energy Progress re-evaluate the scheduling of planned transmission outages, can contact Matt Sawyer at 919-546-3682 or email at matthew.sawyer@duke-energy.com.
Customers seeking information on interconnecting to the Duke Energy Progress transmission system should review Attachment J (LGIP) of the Joint OATT, Attachment M (SGIP) of the Joint OATT, and the Generator Interconnection Information Page on OASIS.
- Customers with new FERC Generator
Interconnection requests should contact Angie Tabor at 919-546-6075 or email at Angela.tabor@duke-energy.com.
- Customers with new State
(NC/SC) Generator Interconnection requests should contact Phill Cathcart
at 919-546-4713 or email at phillip.cathcart@duke-energy.com
- Customers requesting
Generation Interconnection study results may download them from the Generator Interconnection Information
folder or contact Kristina
Straple at 980-373-6173 or
email at kristina.straple@duke-energy.com
Customers
with general questions or suggestions for improvements to our OASIS pages may
contact Paul Graves at 727-384-7519
or email at paul.graves@duke-energy.com.
Customers wanting to learn about Duke Energy Progress/Carolinas’ Independent Market Monitor may contact Scott Lewter at 980-701-8115 or email at scott.lewter@duke-energy.com
Transmission Planning Data Submission:
Network Customers submitting load and resource assumptions to Duke Energy Progress should contact Kristina Straple at 980-373-6173 or email at kristina.straple@duke-energy.com. Transmission Customers having Long-Term Service Agreements for Point-To-Point Transmission Service wishing to provide to Duke Energy Progress projections of their need for service over the planning horizon should contact Kristina Straple at 980-373-6173 or email at kristina.straple@duke-energy.com
09/01/2018-Updated
contact information to include new interchange desk phone number, transition from Mike Anthony to
Kristina Straple, new phone number for Scott Lewter, and reestablished several
broken links.
04/09/2018-Minor formatting
changes.
04/08/2018-Updated
Generator Interconnection and Independent Market Monitor contact information.
05/14/2015-Updated
billing contact information and minor editorial formatting/corrections.
06/20/2014-Updated
contacts and added new section called Transmission Planning Data
Submission.
01/29/2014-Established
new Contact Information page.