Duke Energy Carolinas Contact Information
OATI OASIS Help Desk:
- Customers Needing Technical Help on the VACAR OASIS may contact OATI in one of the following ways:
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Help Desk (Non-emergency) |
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24 hour Help Desk (Emergency) |
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Phone: (763) 201 2020 |
Transmission Services Requests:
- Customers needing help with transmission reservation practices, products or pricing may call Duke Energy Carolinas’ ECC at 877-644-3853 or email at DukTP-CLT@duke-energy.com.
- Customers needing assistant with establishing service agreements, including credit, with Duke Energy Carolinas may contact Scott Lewter at 980-701-8115 .
- Customers needing assistance with accounting & billing questions may call:
- Point to Point -- Nicolas Campos
- Network -- Nicolas Carrasco
- Customers needing help with the TSR study process should review Sections 19 and 32 of the Joint OATT and the Transmission Planning Summary.
- Questions about requests for specific transmission study results may be sent to Scott Lewter at 980-701-8115 .
Tagging:
Questions concerning e-tagging, contact the Duke Energy Carolinas ECC at 877-644-3853 or email at DukTP-CLT@duke-energy.com.
Available Transfer Capability (ATC):
Customers wanting to learn about Duke Energy Carolinas' ATC calculation Methodology are encouraged to look over Attachment C-1 of the Joint OATT and the information presented on the ATC Information page.
- Questions about ATC values or the calculation methodology may contact the ATC Methodology Contact.
Forecasted/Actual Load:
Customers needing information on forecast and actual load are encouraged to review the "Forecasted/Actual Load" bookmark on the ATC Information page.
- Questions about Forecasted/Actual Load may be directed to Ken Cox at 980-701-8119
Customers needing information on redispatch costs, are encouraged to view the Redispatch Costs page. Questions or comments regarding redispatch costs may contact either:
- Offers of Third Party Redispatch – Scott Lewter 980-701-8115 .
- Reliability Redispatch Cost - Ken Cox 980-701-8119.
- Planning Redispatch Cost - Scott Lewter 980-701-8115.
- Customers needing information on Duke Energy Carolinas transmission outages, are encouraged to review the Transmission Outages page.
- Questions on the transmission outage postings or requests to have Duke Energy Carolinas re-evaluate the scheduling of planned transmission outages can contact the Duke Energy Carolinas’ ECC at 877-644-3853 or email at DukTP-CLT@duke-energy.com.
Customers needing information on interconnecting to Duke Energy Carolinas' transmission system should review Attachment J (LGIP) of the Joint OATT, Attachment M (SGIP) of the Joint OATT, and the Generator Interconnection Information Page on OASIS.
- FERC or State Generator Interconnection requests contact Kelly Duke at 980-373-2143
- Customers requesting Generation Interconnection study results may download them from the Duke Energy Carolinas Generator Interconnection Queue or contact Kelly Duke at 980-373-2143
Customers needing information on Duke Energy Carolina's Generator Interconnection base case data should review the base case request procedure Generator Interconnection Base Case Data Request Procedure and Generator Interconnection Base Case Data Background Check Instructions.
- DEC Generator Base Case Data requests contact Scott Lewter at 980-701-8115
- Network Customers submitting load and resource assumptions to the Duke Energy Carolinas should contact Scott Lewter at 980-701-8115.
- Transmission Customers having Long-Term Service Agreements for Point-To-Point Transmission Service wishing to provide to the Duke Energy Carolinas projections of their need for service over the planning horizon should contact Scott Lewter at 980-701-8115.
Customers with suggestions for improvements to our OASIS pages may contact Scott Lewter at 980-701-8115.
Customers wanting to learn about Duke Energy Carolinas' Independent Market Monitor may contact Ken Cox at 980-701-8119.
- 12/06/2023 -- Replaced Rafaela Respass with Nicolas Campos, Adam Peeples with Nicolas Carrasco, Daniel Stephens with Ken Cox.
- 10/24/2022 -- Replaced Thien Vu with Rafaela Respass. Page enhancements.
- 10/04/2022 -- Added Generator Base Case Data section.
- 04/19/2022 -- Changed reference to Attachment C-1 in the Available Transfer Capability (ATC) section.
- 03/24/2022 -- Removed reference to "Transmission Service Request Study Information" page in the TSR section.
- 11/22/2021 -- Changed Angie Tabor to Kelly Duke.
- 11/19/2021 -- Removed Revision History prior to 2016. Fixed broken link to generator queue.
- 03/24/2020 -- Replaced Jeff Hudson with Kelly Duke.
- 03/21/2019 -- Replaced Alan Pritchard with Scott Lewter as contact for general questions for OASIS pages. Directed pricing information to DEC ECC.
- 05/15/2018 – Replaced Drew Blevins with Adam Peeples as contact for assistance with accounting & billing questions for Network Service; Replaced Jeanette West with Drew Blevins as contact for assistance with accounting & billing questions for PTP Service; Changed SOC to ECC in three places.
- 04/11/2018 -- Updated Duke Energy Carolinas SOC phone number. Updated Scott Lewter phone number.
- 03/12/2018 -- Replaced Daniel Fain with Daniel Stephens. Replaced Scott Lewter as FERC Generator Interconnections contact with Angie Tabor. Added Jerry Barton as the State Generator Interconnection contact.
- 08/08/2017 -- Replaced Charlotte Glassman with Scott Lewter.