Entergy Coordinating Power Restoration to Commercial and Industrial Customers
 
As restoration moves ahead in the wake of damage from Hurricanes Gustav and Ike, Entergy’s 
account managers are contacting their commercial and industrial accounts to determine which 
facilities are ready to resume operations. Restoration timelines are being developed for these critical 
infrastructure customers.
 
Hurricane Ike made landfall at Galveston, Texas, at 2:10 a.m., CDT, Sept. 13. It caused outages for 
99 percent of Entergy Texas, Inc. customers, the highest in the company’s history. The storm, 
combined with a cold front, affected the weather throughout Entergy’s service territory the following 
day. Peak outages included more than 392,600 in Texas and 179,000 in Arkansas. Restoration is 
underway Sept.16 in Texas due to good weather and the increasing number of restoration workers 
in the area. Poor weather for the previous several days confined damage assessment in Texas to 
ground patrols only during the morning. Aerial patrols began in the afternoon of Sept. 15.
 
Initial assessments indicate moderate damage across the Texas service area, with the most 
severe damage in the New Caney and Huntsville area. However, transmission service was restored 
into Beaumont with portions of the downtown area energized. A transmission path has been 
established to the Lewis Creek generating plant north of Conroe, Texas, allowing the plant to begin 
start-up, and initial service to critical loads in the Woodlands is expected by tomorrow.
 
Current transmission outages caused by Ike include 156 transmission lines and 216 substations 
out of service across the service territory. In addition, the storm destroyed 132 transmission 
structures and damaged 205 more.
 
Below is a list of substations in Texas that have been eneregized as of 3 p.m. Sept. 16:
 
Beaumont network:7 out of 39 
Conroe network:1 out of 12
Huntsville network: 2 out of 16
Orange network: 6 out of 15
Silsbee network: 2 out of 18
Woodlands network: 2 out of 4.
 
Entergy has adequate resources to restore service across its territory, but hurricane Ike has caused 
power outages in several states in addition to the Entergy service territory. The continuing size of 
the approximately 14,000 member workforce on the Entergy system yesterday remains volatile, as 
other utility and contract companies recall some of their workers to restore service in their home 
territories affected by the remnants of Ike. Entergy continues relocating workers within its service 
territory to restore service effectively in all locations affected by the storm.
 
Entergy and CenterPoint have worked together, just as they did in the Hurricane Rita restoration, on 
an emergency tie between the two companies to the main water supply for the city of Houston.