Duke Energy Progress Contact Information
- Customers needing technical help on the VACAR OASIS may contact OATI in one of the following ways:
| Help Desk (Non-emergency) |
|
24 hour Help Desk (Emergency) |
| support@oati.net |
|
Phone: (763) 201 2020 |
Transmission Services Requests:
- Customers needing assistance with OASIS Transmission Service Requests, OASIS business practices or Point-to-Point products may call Duke Energy Progress’ Interchange Desk at 877-644-3853 or email at DukTP-RAL@duke-energy.com
- Customers needing assistance with Point-to-Point products pricing may contact Kristina Straple at 980-373-6173
- Customers needing assistance with establishing Point-to-Point service agreements with Duke Energy Progress contact Kristina Straple at 980-373-6173
- Customers needing assistance with Point-to-Point accounting & billing questions may contact Federico Sierra at 704-382-2659
- Customers needing assistance with the TSR study process should review Sections 19 and 32 of the Joint OATT.
- Questions about and requests for specific transmission study results may be sent to Kristina Straple at 980-373-6173
For question concerning e-tagging, contact the Duke Energy Progress Interchange Desk at 877-644-3853 or email at DukTP-RAL@duke-energy.com.
Available Transfer Capability (ATC):
Customers wanting to learn about Duke Energy Progress ATC calculation Methodology are encouraged to look over Attachment C-1 of the Joint OATT.
- Questions about ATC values or the calculation methodology may reference the ATC Methodology Contact page.
Customers seeking information on forecasted and actual load are encouraged to review the "Forecasted/Actual Load" bookmark on the ATC Information page. If a Customer has questions about Forecasted/Actual Load they may contact Al Suliman at 919-866-3950
Customers with questions about transmission outage postings or requests to have Duke Energy Progress re-evaluate the scheduling of planned transmission outages, can contact ECCRALTSCOffice@duke-energy.com or 919-546-3092
Customers seeking information on interconnecting to the Duke Energy Progress transmission system should review Attachment K (LGIP) of the Joint OATT, Attachment M (SGIP) of the Joint OATT, and the Generator Interconnection Information Page on OASIS.
- Customers with new FERC Generator Interconnection requests should contact Kelly Duke at 980-373-2143
- Customers with new State (NC/SC) Generator Interconnection requests should contact Kelly Duke at 980-373-2143
- Customers requesting Generation Interconnection study results may download them from the Generator Interconnection Information folder or contact Bruce Drew at 980-373-1569
Customers needing information on Duke Energy Progress Generator Interconnection base case data should review the base case request procedure Generator Interconnection Base Case Data Request Procedure and Generator Interconnection Base Case Data Background Check Instructions.
- DEP Generator Base Case Data requests contact Carl Phipps at 919-546-4066 or Kristina Straple at 980-373-6173
Customers with general questions or suggestions for improvements to our OASIS pages may contact Chris Suarez at 727-820-4818
Customers wanting to learn about Duke Energy Progress/Carolinas’ Independent Market Monitor may contact Scott Lewter at 980-701-8115
Transmission Planning Data Submission:
- Network Customers submitting load and resource assumptions to Duke Energy Progress should contact Kristina Straple at 980-373-6173.
- Transmission Customers having Long-Term Service Agreements for Point-To-Point Transmission Service wishing to provide to Duke Energy Progress projections of their need for service over the planning horizon should contact Kristina Straple at 980-373-6173
- 03/06/2025 - Replaced Attachment J with Attachment K in the Generator Interconnection section.
- 11/21/2024 - Updated Jayne Cook to Federico Sierra. Updated Jack Armstrong to Al Suliman.
- 10/24/2022 - Page enhancements.
- 10/04/2022 - Added Generator Base Case Dats section. Changed Dave Rahman to Chris Suarez
- 04/19/2022 - Changed Jack Armstrong in Available Transfer Capability (ATC) section to "ATC Methodology Contact"page.
- 01/10/2022 - Changed Paul Graves to Dave Rahman.
- 11/22/2021 - Changed Angie Tabor to Kelly Duke. Changed Matt Sawyer to ECCRALTSCOffice@duke-energy.com. Removed Revision History prior to 2016.
- 09/01/2018 - Updated contact information to include new interchange desk phone number, transition from Mike Anthony to Kristina Straple, new phone number for Scott Lewter, and reestablished several broken links.
- 04/09/2018 - Minor formatting changes.
- 04/08/2018 - Updated Generator Interconnection and Independent Market Monitor contact information.